CARSTAR, the total collision solution

FOCUS ON THE CONSUMER

Ask your customers how they felt after their last fender-bender. Consumer research would point out, it's one of the worst events that could happen in a person's life. In fact, to many it's devastating. They are about to enter the land of the unknown. If someone could hit rewind and make that scary, bad day go away, everything would be great. Unfortunately, nobody has a magic wand, but recently CARSTAR has introduced a revolutionary program that makes the best of that 'bad day.'

WAVE THE MAGIC WAND WITH CLAIMS SERVICE PLUS

Called Claims Service Plus, this program is the closest thing to a magic wand. It begins with a focus on the consumer every step of the way. The cornerstone philosophy behind the program is to empathize with the customers, treat them well, simplify the process and take away as much of the hassle as possible. That's what makes CARSTAR the industry leader. From first notice of loss to final distribution of funds, it's CARSTAR's goal to be the Total Collision Solution.

CARSTAR's Claims Service Plus program varies by market but can include:
Complimentary pick-up and delivery
Guaranteed delivery date
Rental car assistance
Off-hour appointments
Off-site estimating
Guaranteed customer communication
5-year Nationwide Warranty

FAST, CONVENIENT SERVICE TO THE INSURANCE PROVIDER

While Claims Service Plus focuses on the consumer, CARSTAR also has the industry's most comprehensive Internet-based claims management tool, ClaimsLink. This tool -- the most advanced claims administration process in the industry -- will greatly benefit insurers. Larry Siembab, owner of CARSTAR Berlin, CT, says, "This new technology for managing claims will allow insurance carriers to benefit from a reduction of costs through reduced loss ratios, reduced numbers of field staff, reduced independent appraiser costs, reduced benefits and payroll taxes, and reduced transportation costs."

What it does:

1.SIMPLIFIES THE PROCESS: An insurance company or the repair facility can create on-line repair assignments by filling out a simple electronic form. From there, the claims handling process is managed electronically from online estimates to vehicle status updates.

2.ONE SOURCE FOR ALL CLAIMS ADMINISTRATION: The ClaimsLink software system will streamline and standardize the claims management and collision repair processes from first notice of loss through consolidated invoicing and payments.

3.REDUCES EXPENSES: ClaimsLink has a range of services like consolidated electronic billing and electronic funds transfer to make the claims and repair handling processes as cost effective as possible for insurers and consumers.

4.STANDARDIZES REPORTS: CliamsLink has the following reporting capabilities.

* Internet vehicle repair status for customer and insurer
* Cycle time reports
* Claim counts, severity, and average payment

5.CYCLE-TIME MANAGEMENT: Claims Service Plus offers guaranteed cycle time. Our capability to decrease repair time may equal a 5% reduction in severity.

6.COMMUNICATES WITH THE CUSTOMER ELECTRONICALLY: An electronic claims management tool will also enhance the communication process. Siembab comments, "Consumers are at the mercy of the shop in terms of getting updates on the vehicle repair status. A tool like ClaimsLink allows consumers as well as insurers to check vehicle status online, anytime, instead of waiting for a phone call, or making repeated calls to the repair store."

CARSTAR can't eliminate that 'bad day' for your customers, but they can make it better. Not only for your customer but also for you. Remember, CARSTAR is your "Total Collision Solution."