Vehicle repair shops have no legal duty to warn customers of obvious safety hazards, the Colorado Court of Appeals has ruled in a suit against a Denver dealership whose customer declined to replace a malfunctioning seat belt retractor.
Imposing such a duty would subject repair shops to "a burden of potentially immeasurable magnitude," the three-judge panel said.
"There exists potential for danger in almost any problem an individual has with a car, ranging from worn windshield wiper blades to faulty brakes," the court said. "Requiring a repair shop to warn of the potential danger in each situation would increase both the time and cost to repair cars."
The plaintiff's lawyer said he will ask the appeals court to reconsider its decision and, if unsuccessful, will ask the Colorado Supreme Court to review the case.
In 1989, the driver's seat belt retractor in David Campbell's 1983 Toyota Land Cruiser failed, leaving excessive slack. His wife then modified the belt by folding and securing the slack with a locking clip from a child car safety seat.
NO REPAIR ORDERED
In 1992, the Campbells brought the car to Burt Toyota-Daihatsu Inc. for unrelated repairs and asked about the seat belt. The dealership told them the retractor had to be replaced for the seat belt to work properly, the court said, but they declined to do so.
The next year, Campbell died in a crash while wearing the seat belt in its modified condition.
The estate sued Burt in Ara-pahoe County District Court. A jury assessed about $1.1 million in damages, with Burt found liable for 25 percent - about $350,000 with interest. The rest of the fault was shared among the Campbells and two other drivers involved in the crash.
The appeals court unanimously overturned the verdict against the dealership, ruling that Burt, as a repair shop, had no obligation to warn the Campbells of the risks posed by the modified seat belt.
It cited the widow's admission that she had read the manual that came with the child's safety seat, and it said the seat was intended only for children weighing 40 pounds or less.
She also testified that she had not read the seat belt section of the Land Cruiser's owner's manual from Toyota or the manual's introductory statement that any modification of the car could affect safety.
THE PLAINTIFF'S VIEW
Even if she and her husband actually had not read those parts of the manual, the law presumes that they did read the warnings and would have heeded them, the court continued.
"Given the Campbells' knowledge that the seat belt was broken and the warnings in the owner's manual, the danger posed to them was obvious, and they either knew or were on notice from the contents of the manual that the seat belt was not safe," said Appeals Judge Daniel Taubman.
The court said requiring repair shops to warn of obvious dangers might deter them from "their most important function - ensuring vehicle safety - because they might limit the kinds of work they would do."
The estate's lawyer, Richard Rufner of Englewood, said the dealership had been negligent for failing to warn the Campbells adequately, saying they had no reason to believe the modification was unsafe and opted not to replace it because of the $180 cost.
"When a specialist knows or should know the customer is unaware of a dangerous condition, it has a duty to properly advise the customer of the hazard," Rufner said.
But Burt's lawyer, James Dieterich of Denver, said the Campbells asked only whether the seat belt could be fixed or was under warranty, not whether their modification was unsafe.
Beyond that, Dieterich added, "Anyone knows you don't fiddle around with seat belts."
Thứ Năm, 7 tháng 1, 2016
CARSTAR, the total collision solution
FOCUS ON THE CONSUMER
Ask your customers how they felt after their last fender-bender. Consumer research would point out, it's one of the worst events that could happen in a person's life. In fact, to many it's devastating. They are about to enter the land of the unknown. If someone could hit rewind and make that scary, bad day go away, everything would be great. Unfortunately, nobody has a magic wand, but recently CARSTAR has introduced a revolutionary program that makes the best of that 'bad day.'
WAVE THE MAGIC WAND WITH CLAIMS SERVICE PLUS
Called Claims Service Plus, this program is the closest thing to a magic wand. It begins with a focus on the consumer every step of the way. The cornerstone philosophy behind the program is to empathize with the customers, treat them well, simplify the process and take away as much of the hassle as possible. That's what makes CARSTAR the industry leader. From first notice of loss to final distribution of funds, it's CARSTAR's goal to be the Total Collision Solution.
CARSTAR's Claims Service Plus program varies by market but can include:
Complimentary pick-up and delivery
Guaranteed delivery date
Rental car assistance
Off-hour appointments
Off-site estimating
Guaranteed customer communication
5-year Nationwide Warranty
FAST, CONVENIENT SERVICE TO THE INSURANCE PROVIDER
While Claims Service Plus focuses on the consumer, CARSTAR also has the industry's most comprehensive Internet-based claims management tool, ClaimsLink. This tool -- the most advanced claims administration process in the industry -- will greatly benefit insurers. Larry Siembab, owner of CARSTAR Berlin, CT, says, "This new technology for managing claims will allow insurance carriers to benefit from a reduction of costs through reduced loss ratios, reduced numbers of field staff, reduced independent appraiser costs, reduced benefits and payroll taxes, and reduced transportation costs."
What it does:
1.SIMPLIFIES THE PROCESS: An insurance company or the repair facility can create on-line repair assignments by filling out a simple electronic form. From there, the claims handling process is managed electronically from online estimates to vehicle status updates.
2.ONE SOURCE FOR ALL CLAIMS ADMINISTRATION: The ClaimsLink software system will streamline and standardize the claims management and collision repair processes from first notice of loss through consolidated invoicing and payments.
3.REDUCES EXPENSES: ClaimsLink has a range of services like consolidated electronic billing and electronic funds transfer to make the claims and repair handling processes as cost effective as possible for insurers and consumers.
4.STANDARDIZES REPORTS: CliamsLink has the following reporting capabilities.
* Internet vehicle repair status for customer and insurer
* Cycle time reports
* Claim counts, severity, and average payment
5.CYCLE-TIME MANAGEMENT: Claims Service Plus offers guaranteed cycle time. Our capability to decrease repair time may equal a 5% reduction in severity.
6.COMMUNICATES WITH THE CUSTOMER ELECTRONICALLY: An electronic claims management tool will also enhance the communication process. Siembab comments, "Consumers are at the mercy of the shop in terms of getting updates on the vehicle repair status. A tool like ClaimsLink allows consumers as well as insurers to check vehicle status online, anytime, instead of waiting for a phone call, or making repeated calls to the repair store."
CARSTAR can't eliminate that 'bad day' for your customers, but they can make it better. Not only for your customer but also for you. Remember, CARSTAR is your "Total Collision Solution."
Ask your customers how they felt after their last fender-bender. Consumer research would point out, it's one of the worst events that could happen in a person's life. In fact, to many it's devastating. They are about to enter the land of the unknown. If someone could hit rewind and make that scary, bad day go away, everything would be great. Unfortunately, nobody has a magic wand, but recently CARSTAR has introduced a revolutionary program that makes the best of that 'bad day.'
WAVE THE MAGIC WAND WITH CLAIMS SERVICE PLUS
Called Claims Service Plus, this program is the closest thing to a magic wand. It begins with a focus on the consumer every step of the way. The cornerstone philosophy behind the program is to empathize with the customers, treat them well, simplify the process and take away as much of the hassle as possible. That's what makes CARSTAR the industry leader. From first notice of loss to final distribution of funds, it's CARSTAR's goal to be the Total Collision Solution.
CARSTAR's Claims Service Plus program varies by market but can include:
Complimentary pick-up and delivery
Guaranteed delivery date
Rental car assistance
Off-hour appointments
Off-site estimating
Guaranteed customer communication
5-year Nationwide Warranty
FAST, CONVENIENT SERVICE TO THE INSURANCE PROVIDER
While Claims Service Plus focuses on the consumer, CARSTAR also has the industry's most comprehensive Internet-based claims management tool, ClaimsLink. This tool -- the most advanced claims administration process in the industry -- will greatly benefit insurers. Larry Siembab, owner of CARSTAR Berlin, CT, says, "This new technology for managing claims will allow insurance carriers to benefit from a reduction of costs through reduced loss ratios, reduced numbers of field staff, reduced independent appraiser costs, reduced benefits and payroll taxes, and reduced transportation costs."
What it does:
1.SIMPLIFIES THE PROCESS: An insurance company or the repair facility can create on-line repair assignments by filling out a simple electronic form. From there, the claims handling process is managed electronically from online estimates to vehicle status updates.
2.ONE SOURCE FOR ALL CLAIMS ADMINISTRATION: The ClaimsLink software system will streamline and standardize the claims management and collision repair processes from first notice of loss through consolidated invoicing and payments.
3.REDUCES EXPENSES: ClaimsLink has a range of services like consolidated electronic billing and electronic funds transfer to make the claims and repair handling processes as cost effective as possible for insurers and consumers.
4.STANDARDIZES REPORTS: CliamsLink has the following reporting capabilities.
* Internet vehicle repair status for customer and insurer
* Cycle time reports
* Claim counts, severity, and average payment
5.CYCLE-TIME MANAGEMENT: Claims Service Plus offers guaranteed cycle time. Our capability to decrease repair time may equal a 5% reduction in severity.
6.COMMUNICATES WITH THE CUSTOMER ELECTRONICALLY: An electronic claims management tool will also enhance the communication process. Siembab comments, "Consumers are at the mercy of the shop in terms of getting updates on the vehicle repair status. A tool like ClaimsLink allows consumers as well as insurers to check vehicle status online, anytime, instead of waiting for a phone call, or making repeated calls to the repair store."
CARSTAR can't eliminate that 'bad day' for your customers, but they can make it better. Not only for your customer but also for you. Remember, CARSTAR is your "Total Collision Solution."
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